product necessary
Processing time:
Please note that once you place an order with us, we aim to have it processed and shipped out to you as quickly as possible.
However, please keep in mind that order-processing times may vary based on the volume of orders we receive, current stock levels, and other factors.
Estimated delivery dates or shipping speeds provided at the time of checkout are based on the shipping option you select and do not take into account any possible processing delays that may occur before your order is dispatched.
We appreciate your understanding in this matter and assure you that we will do everything we can to get your order processed and shipped out to you as efficiently as possible.
Delivery Estimates for Domestic Orders:
We understand that getting your order to you as quickly as possible is important. That is why we offer a variety of shipping options to fit your needs.
Online purchased products delivery possible around the USA and Country of Georgia, include all regions.
Delivery provides partner-shipping companies.
It is important to note that these delivery times vary based on location, but we strive to get your order to you as quickly as possible.
Express Order delay may occur during a sale or holiday period for 3-4 hours more or next day as usual provided time.
Shipping within Georgia
Standard Shipping
Express shipping
Tbilisi
Express shipping does not apply other locations
Shipping within the United States
Shipping to Alaska, Hawaii, or any other territories under the control of the United States may take longer than stated delivery times.
Shipping risks and policy (actual for shipping within the USA)
Your order will be transferred to the partner shipping company includes all necessary information (receivers personal information, order code, date and others). After all responsibilities transferred to the shipping company.
Misdelivered packages and PO Boxes (actual for shipping within the USA)
Our company is committed to providing reliable and timely shipping services to our customers. However, we would like to draw your attention to certain circumstances where we are not liable for misdelivered packages due to incorrect addresses or shipped to PO Boxes.
Customers are advised to provide accurate and complete shipping addresses while placing their orders. Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.
If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at etnou.usa@gmail.com We will be happy to assist you in any way possible.
Lost Packages (actual for shipping within the USA):
We strive to provide our customers with a seamless and hassle-free shopping experience. As part of this commitment, we offer a comprehensive shipping policy to ensure that our customers receive their products in a timely and efficient manner.
We partner with reliable and trusted carriers to deliver all of our packages, but unfortunately, there are situations where packages may be lost in transit. In the event that your package is lost by the carrier, you may request a full replacement of your order, as long as the carrier certifies the lost status.
To request a replacement, please get in touch with our customer support team at etnou.usa@gmail.com and provide your order number and any relevant information regarding the lost package. We will work with the carrier to confirm the status and arrange for a replacement shipment to be sent to you.
Please note that we are not responsible for lost or stolen packages after they have been delivered to the shipping address provided by the customer.
We strongly recommend that customers provide a secure shipping location to prevent any issues.
To lookup the status of your order, please click here!
If you have an etnou.us account, you can log in and view order status and tracking on the ‘Dashboard’ page, under recent orders.
It typically takes 1-3 business days for an order to ship. If you need further
assistance, please click here to email us.
Depending on the status of your order, we may not be able to cancel it.
In order to best assist with your request, we recommend reaching out to us – please click here to email us.
If we are unable to cancel your order, we can always walk you through our easy returns process.
Orders can be exchanged online 30 days of delivery.
Please review the Return Policy.
We will gladly accept unused merchandise in sellable condition for a full refund within 30 days of purchase.
We do not accept returns from 3rd party retailers at this time.
To see full policy, including details on returns online, click here.
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship.
To get your order to you as fast as possible, no changes can be made at this
stage.
Please place a new order on the website for the additional items.
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship.
To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order – please click here to email us.
Otherwise, you can return or exchange your item once it arrives. Please review the Return Policy.
You may change your shipping address after you place an order by contacting customer service below -please click here to email us.
Typically, you can only do this the same day an order was placed because items are shipping as fast as possible.
If an item has already been processed for shipping, you may not be able to change the address.
All address corrections are subject to review and can be declined following a security screening.
The partner shipping company provides shipping estimates. Delivery delay may cause some circumstances reasons.
for more details click shipping policy.
Sorry for the inconvenience!
To learn more about our ‘etnou club’ subscription, click here.
Not yet!
We ship only within USA and Georgia (country).
For applicable states, taxes will be automatically calculated and displayed during the checkout.
We recommend using a carrier that will provide you a returns tracking #.
Upon checking the receipt date of the package, please allow 2-4 business days for processing of the return.
Or Banking transfer for details please contact etnou.usa@gmail.com
We use cookies and similar technologies to provide the best experience on our website. Privacy Policy
Buy Etnou home decor and get a discount voucher